"There was a background security check, his friends told them that he was unfit ... they should not have recruited him," Mr Brand said, without naming the agency that took Zygier in.
"What hurts is that the whole thing could have been avoided."
I've been thinking about a number of issues recently that all come down to the tiny mistakes that are made as a result of lack of direction through goals and intention.
Goals and intention can help define procedure and procedure helps avoid stupid mistakes: sometimes minor and sometimes with terrible consequences.
Complacency is the enemy and it seems to be winning. That's sad for the people who are hurt by it.